Shipping policy
At Millonyx Commerce LTD, we are committed to delivering your order as quickly and safely as possible. Below you’ll find all the details regarding our shipping process, delivery times, and support.
Processing Time
All orders are carefully processed and prepared for shipment within 1–2 business days after your purchase is confirmed.
Please note:
-Orders are not shipped on weekends or public holidays.
-Processing times may be slightly longer during peak seasons, promotions, or high-demand periods.
We truly appreciate your patience and will always keep you informed about your order status.
Shipping Options & Delivery Times
We currently offer the following shipping methods for customers within the United States:
Free Standard Shipping — Delivered within 7–14 business days after processing (FREE)
Express Shipping — Delivered within 5–10 business days after processing ($2.99)
All delivery times are estimates and begin once your order has been processed. Processing typically takes 1–3 business days.
Shipping Coverage
Domestic Shipping
Millonyx Commerce LTD ships to all addresses within the United States, including:
-Alaska
-Hawaii
Please note:
-We do not ship to P.O. Boxes
-A valid street address is required for successful delivery
International Shipping
At this time, Millonyx Commerce LTD only offers shipping within the United States.
We are actively working on expanding our delivery coverage internationally in the future.
Order Tracking
Once your order has been shipped, you will receive a confirmation email including your tracking number.
You can use this tracking information to follow your package and check its estimated delivery date.
Please allow 24–48 hours for tracking updates to appear in the carrier’s system.
Delivery Issues
Lost or Delayed Packages
If your tracking shows your package as delivered but you have not received it, we recommend checking:
-Neighbors
-Building management
-Household members
If the package still cannot be located, contact us immediately so we can investigate and assist you promptly.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Be sure to include:
-Photos of the damaged product
-Photos of the shipping packaging
Our team will review your case and provide a solution, which may include a replacement or refund depending on the situation.
Incorrect Address
Please double-check your shipping information before placing your order.
If you need to update your address after purchase, contact us as soon as possible. Address changes cannot be guaranteed once processing has begun.
Orders returned due to incorrect addresses may require additional shipping fees for reshipment.
Important Notice
Millonyx Commerce LTD works with trusted shipping partners to ensure every order arrives securely.
Delivery times may vary depending on your location and external factors such as:
-Weather conditions
-Carrier delays
-Unforeseen logistical issues
We appreciate your understanding and patience.
Contact Us
If you have any questions about your order or our shipping policy, our support team is here to help.
📩 Email: support@millonyx.com
📞 Phone: +1 (203) 895-1491
⏱ Response Time: We reply to all inquiries within 24 hours
